Refund Policy

Because Brainy Movie provides digital services, promotional credits, and subscription-based features, payments are generally non-refundable once the service has been delivered, the credits have been issued, or the subscription has been activated.

Credit packs are intended for use within Brainy Movie for eligible promotional features only. Once credits have been added to an account, the purchase is normally final and non-refundable.

Credits are non-transferable, not redeemable for cash, and cannot be exchanged for money or moved between accounts unless Brainy Movie decides otherwise in a specific support case.

Subscription fees are billed in advance for the applicable billing period. If you cancel a subscription, the cancellation will normally apply to future renewals and will not retroactively refund the period already billed, unless required by law.

Where supported by the payment provider and platform settings, cancellation may allow access to continue until the end of the current paid term.

Brainy Movie may review and potentially approve a refund or adjustment in cases such as:

• a clearly verified duplicate charge;
• a technical billing error caused by the platform;
• a payment processed for the wrong product due to a confirmed system fault;
• a subscription renewal charged after a valid cancellation request that should have been honored;
• another exceptional case where a refund is required by applicable law.

Refunds are generally not provided for:

• unused credits;
• partially used credits;
• change of mind after purchase;
• dissatisfaction with promotion results, views, clicks, rankings, or commercial outcomes;
• creator performance, audience response, or third-party platform results;
• failure to cancel before the next subscription renewal date.

If you believe a charge is unauthorized or incorrect, please contact Brainy Movie first before filing a chargeback where possible. This gives us a chance to investigate and resolve the issue faster.

Filing a fraudulent or abusive chargeback may lead to account restrictions, suspension of credits, subscription cancellation, or loss of access to certain platform features.

To request a refund review, contact:
notifications@brainy-movie.com

Please include at least the following details:

• the email address used on your account;
• the approximate purchase date;
• the product or subscription involved;
• the reason for the request;
• any relevant invoice, receipt, or transaction reference.

Brainy Movie will review refund-related requests within a reasonable time. Additional information may be requested before a decision is made.

If a refund or adjustment is approved, the final timing for funds to appear depends on the payment provider, card issuer, or banking system involved.

Brainy Movie may update this Refund Policy from time to time. Any updated version becomes effective when posted on this page unless stated otherwise.